Quality Management System

Convertas consultants illustrate the concepts of quality management paying special attention to the understanding and adoption of quality management principles, ensuring that the design and implementation of the QMS is suited to the organization’s culture and specific business environment.

Bearing in mind that the success of the QMS depends mainly on the involvement and commitment of top management, we make sure to involve all relevant individuals in the QMS realization, advising and supporting the organization in identifying the appropriate processes needed for its QMS, define the relative importance and interaction of those processes and assist the organization in identifying documentation essential to ensure the effective planning, operation and control of its processes.

Hand in hand with our client we evaluate the processes effectiveness and efficiency to stimulate the organization to look for opportunities for improvement and assist in promoting a process approach and continual improvement of the QMS within the organization.
We assist in identifying the training needs to enable the organization to maintain the QMS.

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits:

  • Work in a more efficient way as all your processes will be aligned and understood by everyone in the business or organization. This increases productivity and efficiency, bringing internal costs down.
  • Meet the necessary statutory and regulatory requirements.
  • Expand into new markets, as some sectors and clients require ISO 9001 before doing business.
  • Identify and address the risks associated with your organization